Matthew Carlsen
By Matthew Carlsen

Generate customer loyalty,before you ship anything

ShipLog connects physical product producers and their customers with real-time progress logs, photos, and automated customer email notifications to turn every order into a customer loyalty machine.

50% OFF for the next 5 sellers!

Order received for $49.57 physical product!

ShipLog

Customer notified of key production milestones with ShipLog

Order exceeds customer expectations -> generates trust + 5-star review

INFO

How ShipLog Works

  • Task
    Click to swap image

    Printing Your Custom Products 📸

    Your item is 3D printed layer by layer, which can take several hours depending on size and detail. This specific order is set to take 7h39m to produce! 🚀

    9/11/2025
    Completed
    • 1

    Sellers log progress

    Sellers show transparency by uploading progress photos and descriptions for each task in producing an order.

    S
    ShipLog
    notifications@shiplog.co
    Sep 10, 8:27 AM

    Hi Matthew Carlsen,

    Great news! A task has been completed:

  • Task
    Click to swap image

    Printing Your Custom Products 📸

    Your item is 3D printed layer by layer, which can take several hours depending on size and detail. This specific order is set to take 7h39m to produce! 🚀

    9/11/2025
    Completed
    • Track Your Order
    2

    Buyers get notified

    Customers receive real-time notifications and can view their order's creative journey to bring clarity and excitement.

    MR
    Mike R.

    Best customer experience ever. Knew exactly what was happening with my order!

    SM
    Sarah M.

    Amazing transparency! Loved seeing my order progress in real-time. I will definitely be buying more products for gifts in the future!

    EL
    Emma L.

    The updates made me so excited to receive my custom piece. Highly recommend!

    +127 more reviews
    3

    Everyone wins

    Sellers systemize their business to receive fewer support questions, happier customers, and order traceability. Customers know what to expect, feel important, and see the creative value in their order.

    Build an E-commerce system on customer trust,
    don't leave your customers in silence

    Traditional Shipping

    • Customers asking "where is my order?"
    • Difficult to showcase your craftsmanship
    • Generic tracking numbers post shipment
    • Silence between purchase & shipping
    • Lost customers from unmet expectations
    • Stress of "What did I ship them?"
    • Minimal order traceability & process control
    • Communication gaps between buyer and seller

    With ShipLog

    • Find issues before shipping
    • Prove shipping caused issues & damages
    • Create a seamless brand experience
    • Minimize support inquiries and anxiety
    • Become the set-apart, first-choice seller
    • Build trust and loyalty with transparency
    • See more orders with less marketing & ads
    • Customers see you as a rare caring & personable seller

    Tell a story with every order

    Express your creativity & passion in every order — the reason you started your business in the first place!

    No experience needed

    Why buyers love ShipLog

    • Trust – Seeing every step in the process builds confidence.
    • Excitement – Access to real-time progress or photos generates customer anticipation.
    • Reassurance – Reduces "did they forget my order?" anxiety.
    • Connection – Buyers feel part of the journey.

    Why sellers choose ShipLog

    • Control – Craft your unique brand experience.
    • Communication – Buyers more likely to share their experience with friends & family.
    • Reviews – higher rate of 5-star reviews
    • Value – Higher perceived value of goods → MORE $$
    • Hidden Value – Outshine your competitors...without them knowing

    Demo

    ShipLog in Action

    Video Demo

    Pricing

    Give customers what they deserve, build trust, & get them running back!

    50% OFF for the next 5 sellers!

    Customer

    FREE
    • Track any ShipLog order
    • Get real-time progress email notifications
    • View historical orders
    • Confirm order accuracy
    • No payment required

    Free for all customers!

    Basic Seller

    $6
    $3.99
    /week
    • Customizable order panels
    • Unlimited orders
    • Unlimited customers
    • Automated email notifications
    • Priority customer support

    Only $0.71/day, cancel anytime.

    LIFETIME

    Lifetime Entrepreneur

    $208
    $89
    • Everything in Basic Seller
    • Lifetime feature access
    • FREE access to all updates
    • Enhanced customer support
    • Provide feedback on new features

    Access value forever, no subscription.

    FAQ

    Frequently Asked Questions

    ShipLog is a tool for E-commerce sellers to narrow the communication gap between them and their customers. It streamlines custom-order status notifications, fills the silence between purchase & shipment, aligns customer expectations to what they are getting, builds customer trust through process transparency, and provides a professional tracking solution to reduce support inquiries & incorrect shipments.

    (1) Sellers log orders into their ShipLog seller dashboard, (2) tasks are created/added to represent the steps required to fulfill the order, (3) as the seller produces and packages the order, the tasks are marked complete with the option to add images, (4) ShipLog automatically sends the order status to the customer via email, (5) customers view order updates and can click a link to access a their ShipLog customer dashboard.

    ShipLog provides a complete order tracking and customer communication platform mainly targeted toward custom, physical-product sellers. You get real-time order updates, automated customer notifications, and a professional tracking experience that reduces support inquiries.

    Yes, the web version of ShipLog has been optimized for mobile devices. You can log orders, update tasks, and load images all from your phone.

    Yes, we offer a 30-day money-back guarantee. If you're not satisfied with ShipLog, contact our support email and we'll process your refund within 5 business days.

    ShipLog is a software tool available instantly upon purchase. Within minutes, you will be logging orders and sending updates to your customers.

    Buying stuff is scary. If your customers see the entire order process from start to finish, they feel comforted and have trust in you. If they trust you and your product provides clear value, ShipLog blows away their expectations. Exceeding customer expecations is the #1 driver of 5-star reviews, word-of-mouth, and repeat business.

    In my personal experience, it takes me about 30 seconds to a minute for each task. The sweet spot I have found is 4-6 tasks per order.

    Order Tracker

    Access your Customer Order Portal

    Track Your Order